Privacy and Cookies Policy

1. Who is Responsible for My Personal Data?

The Data Controller for my data is ELABOGADO, Inc. (hereinafter, elAbogado), with registered office at 2093 Philadelphia Pike #3301, Claymont, Delaware 19703, US, and email address dpo@elabogado.com.

ElAbogado has designated a Data Protection Officer who can be contacted at dpo@elabogado.com.

2. What Does elAbogado do with My Data?

It is informed that elAbogado processes data of lawyers and clients or potential clients, collectively referred to as Users.

The data that may be subject to processing includes:

  • Data Identification: such as name and surname.
  • Contact data: including e-mail address and phone number.
  • Personal circumstances data: relevant information for the specific legal situation of the Users.
  • Data on infractions and/or sanctions: possible infractions or sanctions affecting Users.

elAbogado will process this data for the following purposes, as applicable:

  1. To keep informed, including by electronic means (email, SMS, MMS, WhatsApp, etc.), about news and events related to elAbogado, as well as about the products and services marketed both by elAbogado and by third parties belonging to or aimed at the legal sector. The legal basis for carrying out this data processing is the consent of the User. The data processed for this purpose will be kept until such time as the User withdraws his/her consent and thereafter for the legally stipulated periods of conservation and prescription of responsibilities. The User may at any time expressly indicate whether or not he/she authorises the said processing of his/her data.
  1. Conduct satisfaction and quality surveys on the elAbogado service. These surveys may be addressed both to lawyer Users and to their client Users or potential clients. The legal basis for carrying out this data processing is the legitimate interest of elAbogado. The data processed for this purpose will be kept for the legally stipulated periods of conservation and prescription of responsibilities.
  1. To deal with requests for information and/or queries made by the User. The legal basis for carrying out this processing is the consent of the User. The data processed for this purpose will be kept until the request for information and/or consultation has been answered and, after that, for the legally stipulated periods of conservation and prescription of responsibilities.

In addition, the data of lawyer Users will also be processed for the following purposes, as appropriate:

  1. To enable the maintenance, development and management of the relationship with the lawyers in relation to the forwarding of contacts of potential clients. For this purpose, elAbogado will be able to interact with the Attorney Users by telephone, email, SMS, MMS, WhatsApp, etc. The legal basis for carrying out this data processing is: a) in relation to the self-employed lawyer, the performance of a contract to which the data subject is a party; b) in relation to contact persons who provide their services in law firms, the legitimate interest of elAbogado in contacting the firm through them. The data processed for this purpose shall be retained for as long as this relationship is maintained, and thereafter for the legally stipulated periods of retention and limitation of liability.
  1. Call recording. For reasons of quality control and service management, elAbogado may randomly record telephone calls received by User lawyers who have an active campaign in price per call mode (PPLL). The legal basis for this data processing is the legitimate interest of elAbogado. The data processed for this purpose will be stored for the legally stipulated periods of conservation and prescription of responsibilities.

In relation to the data of client Users or potential clients, it may also be processed for the following purposes, as appropriate:

  1. To enable the provision of the services requested in relation to client Users or potential clients in order to provide a personalised service to put them in contact with lawyers from the directory and offer them alternatives in the event that the lawyers initially contacted cannot or will not attend to the case. The provision of such services may involve the interaction of elAbogado with client Users or potential clients via telephone, email, SMS, MMS, MMS, WhatsApp, etc. The legal basis for carrying out this data processing is the consent given in your request so that elAbogado can attend to you. The data processed for this purpose will be kept until the consent is withdrawn, and after that, during the legally stipulated periods of conservation and prescription of responsibilities.
  1. Publication of opinions. Management of the publications made by client Users about the opinion of a lawyer or law firm. These publications may contain your image and the name of the profile on the social network you have used to authenticate yourself. In addition, as long as the opinion remains published, elAbogado will internally store the email, IP and social network identifier of the Client User. The published opinion is accessible to any User who accesses the Website and wants to see the opinions made about a particular lawyer or firm. The legal basis for data processing is the consent of the User client. The data processed for this purpose will be kept until such time as the Client User withdraws his or her consent, and thereafter for the legally stipulated retention and prescription periods.
  1. To enable the registration and creation of an account for Client Users, being able to keep track of their cases, create and manage new cases and edit their profile. The legal basis for the processing is the consent given by the Client User. The data processed for this purpose will be kept until such time as the User withdraws his/her consent and, after that, for the legally stipulated periods of conservation and prescription of responsibilities.

elAbogado makes a chatbot available to Users as a customer service and support tool. Through the chatbot, the User can make general inquiries, receive guidance information, and be guided in the use of the services offered by elAbogado.

  1. During the use of the chatbot, the following information may be collected and processed: identification and contact data provided by the User (name, email address, phone number, etc.); the content of the conversation held with the chatbot, IP address, device identifiers, and technical data necessary for the operation of the service. The data collected through the chatbot will be processed for the purposes described in the previous sections, particularly to handle requests for information or queries submitted through it and to facilitate the connection between client Users and lawyers in the directory. The legal basis for this processing will be the Users consent, expressly given when starting the conversation with the chatbot or through continued use of the service, as well as elAbogados legitimate interest in improving service quality. Under no circumstances does the chatbot provide personalized legal advice. To obtain such advice, the User will be referred to the lawyers in the directory. The data processed through the chatbot will be retained for the periods necessary to fulfill the aforementioned purposes and, thereafter, for the legally established retention and limitation periods.
  1. The chatbot may learn from conversations held with Users. The data collected for this purpose, in accordance with Article 11 of the GDPR and in compliance with the data minimization principle, is stripped of all information not strictly necessary for training the model.

3. Data Security

At elAbogado, we are committed to the security standards required by both current legislation and the industry, and we have implemented all necessary security measures to protect Users personal information. These measures include encryption protocols, firewalls, and other technical and organizational safeguards designed to maintain the confidentiality and integrity of your data.

4. Third party recipients and Data Processors

The data may be communicated to the following third-party recipients: Public Administrations for the fulfillment of legal obligations; to lawyers for the execution of services requested by Users or potential Users; to banking entities for the management of collections and payments of invoices from lawyer Users; and to duly selected Data Processors. These data processors may be located outside the European Economic Area, whom appropriate guarantees will be adopted for the security of the transfer.

It is important to note that the collected phone numbers are not shared or sold to third parties or affiliates for marketing purposes.

4.1. Text Messaging Disclosure

elAbogado uses text messaging (SMS) services to facilitate communication with users. Under no circumstances:

  • Will the mobile phone number provided by users be sold or shared with third parties or affiliates for marketing or promotional purposes.
  • This information will only be shared with authorized subcontractors, exclusively for operational or service support purposes.
  • User consent to receive SMS messages will not be shared with third parties under any circumstances.

Users may opt out of receiving SMS messages at any time by replying with the keyword “STOP”.

5. Exercise of the data subjects rights

This privacy policy, owned by elAbogado, informs the interest party that it may at any time exercise the rights of access, rectification, erasure, restriction, objection, or portability by sending an e-mail to dpo@elabogado.com. In processing operations based on consent, the data subject has the right to withdraw such consent at any time, without affecting the lawfulness of processing based on consent prior to its withdrawal. The data subject has the right to lodge a complaint with the supervisory authority.

6. Prohibition of registration for minors

Children under the age of 14 should not provide their personal data to elAbogado without the prior consent of their parents or guardians. If you are a minor, please ask your parents or guardians to contact us first.

7. elAbogado as Data Processor

elAbogado shall be considered to be Data Processor of all personal data belonging to the Lawyer User to which it has access during the provision of the services requested by them. In this regard, elAbogado undertakes to:

  1. Process personal data only in accordance with documented instructions from the Lawyer User, including with respect to transfers of personal data, unless obliged to do so under Union or Member State law; in such a case, elAbogado shall inform the Client of such legal requirement prior to processing, unless such law prohibits it for important reasons of public interest;
  2. Ensure that persons authorised to process personal data have undertaken to respect confidentiality or are subject to a confidentiality obligation of a statutory nature;
  3. Take all necessary security measures in accordance with current data protection regulations.
  4. Where the Data Processor uses another data processor to carry out certain processing activities on behalf of the Client, it shall impose on that other processor, by contract, the same data protection obligations as those stipulated in this document;
  5. To assist the Customer, taking into account the nature of the processing, by means of appropriate technical and organisational measures, whenever possible, to enable the Client to comply with its obligation to respond to requests aimed at exercising the rights of data subjects. The communication must be made immediately and in no case later than the working day following receipt of the request, together, where appropriate, with any information that may be relevant to the request.
  6. Assist the Client in ensuring compliance with the obligations established in the current data protection regulations, considering the nature of the processing and the information available to the processor;
  7. Unless otherwise instructed by the Client, delete all personal data upon termination of the provision of the Services, as well as delete existing copies, unless the retention of personal data is required by Union or Member State law;
  8. Make available to the Client all information necessary to demonstrate compliance with the obligations established in the current data protection regulations;
  9. Immediately inform the Client if, in the processors opinion, an instruction violates current data protection regulations;
  10. To comply with any other obligation incumbent upon it under current data protection legislation.
  11. Notify the Client of any personal data security breach of which it becomes aware, together with all relevant information for the documentation, resolution and communication of the incident.

7. Use of Cookies on the Website

In accordance with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI), in relation to Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, General Data Protection Regulation (GDPR) and Organic Law 3/2018, of December 5, on Data Protection and Guarantee of Digital Rights (LOPDGDD), it is mandatory to obtain the users express consent on all web pages that use non-essential cookies, before they browse them.

This Website uses its own and third-party cookies with the aim of improving the services provided through it, processing the necessary data for this purpose.

8. What are Cookies?

This Website uses cookies and/or similar technologies that store and retrieve information when you browse. In general, these technologies may serve very diverse purposes, such as, for example, recognizing you as a user, obtaining information about your browsing habits, or personalizing the way content is displayed. The specific uses we make of these technologies are described below.

9. What Types of Cookies Exist?

Depending on who is the entity that manages the domain from where the cookies are sent and processes the data obtained, two types can be distinguished:

  • Own Cookies: those that are sent to the users terminal equipment from a computer or domain managed by the editor itself and from which the requested service is provided to the user.
  • Third-party Cookies: those that are sent to the users terminal equipment from a computer or domain that is not managed by the editor, but by another entity that processes the data obtained through the cookies. In the case that cookies are installed from a computer or domain managed by the editor itself but the information collected through them is managed by a third party, they cannot be considered as own cookies.

There is also a second classification, according to the period of time they remain stored in the clients browser, which can be:

  • Session Cookies: designed to collect and store data while the user accesses a web page. They are typically used to store information that only needs to be kept for the provision of the service requested by the user on a single occasion (e.g., a list of purchased products).
  • Persistent Cookies: the data remains stored in the terminal and can be accessed and processed for a period defined by the cookie’s controller, which can range from a few minutes to several years.

Finally, there is another classification according to the purpose for which the obtained data is processed:

  • Technical and Functional: those that allow the user to navigate through a web page, platform, or application and use the different options or services that exist on it, including those the editor uses to allow the management and operation of the web page and enable its functions and services.
  • Analytics or Measurement: those that allow the controller of them to track and analyze the behavior of the users of the websites to which they are linked, including the quantification of the impact of the ads. The information collected through these types of cookies is used in the measurement of the activity of the websites, application, or platform, to introduce improvements based on the analysis of the usage data made by the users of the service.
  • Preference or Personalization: those that allow remembering information so that the user accesses the service with certain characteristics that may differentiate their experience from that of other users, such as language, the number of results to show when the user performs a search, the appearance, or the content of the service depending on the type of browser through which the user accesses the service or the region from which they access the service, etc.
  • Behavioral Advertising: those that store information on the behavior of users obtained through the continuous observation of their browsing habits, which allows the development of a specific profile to display advertising based on it.

10. Does elAbogados Website Use Cookies?

elAbogado informs the User that this website uses cookies for the following purposes:

  • elAbogado’s Own Cookies used to control Java-based webpage authentication requests; help keep the Users session associated with the website; detect the User’s browser features and improve their user experience.
  • Google Analytics Cookies used to measure User behavior; store their number of visits and analyze how quickly the User leaves the website.

11. What Types of Cookies Does this elAbogado Website Use?

  • Technical and Functional: As defined above.
  • Analytics Cookies: As defined above.
  • Behavioral Advertising Cookies: As defined above.

Specifically, this Website uses:

  • Google Analytics, an analytics tool offered by the third party Google Inc., located in the United States. Google Analytics uses its own cookies to report User interactions on the Website, storing non-personally identifiable information. Browsers do not share cookies originating from different domains. The User can expand this information about the use of cookies at: https://support.google.com/analytics/answer/6004245.
  • Google Dynamic Remarketing, a remarketing tool offered by the third party Google Inc., located in the United States. Through dynamic remarketing and the corresponding cookies placed on the Users browser, the User may view advertising related to the content visited on the Website, even when they are no longer browsing it. The User can expand this information about the use of cookies at: https://www.google.com/intl/es/policies/technologies/ads/.
  • Google AdSense, an advertisement publishing tool offered by the third party Google Inc., located in the United States. Google AdSense uses cookies to target advertising according to content that is relevant to the User, improve campaign performance reports, and avoid showing ads that the User has already seen. The User can expand this information about the use of cookies at: https://support.google.com/adsense/answer/7549925?hl=es.
  • Google AdWords Conversion, the AdWords advertising campaign tracking tool offered by the third party Google Inc., located in the United States. Google AdWords Conversion uses cookies to help us track sales and other conversions from the advertising that we show by adding a cookie to the Users computer when they click on an ad. This cookie lasts 30 days and does not collect or track information that could identify the User. The User can expand this information about the use of cookies at: https://support.google.com/adwords/answer/2407785?hl=es.
  • Stripe, this cookie is set by the Stripe payment gateway. This cookie is used to enable payment on the website without storing any payment information on a server. The user can expand this information about the use of cookies at: https://stripe.com/es/legal/privacy-center.

12. Can I Configure the Installation of Cookies in My Browser?

The User can configure their browser to be notified of the reception of cookies and, if desired, prevent their installation on their equipment. Furthermore, the User can review in their browser which cookies are installed and what their expiration date is, being able to delete them. Please, to expand this information, consult your browsers instructions and manuals.

If the User does not allow the use of cookies during their navigation through this website, elAbogado does not guarantee that the information appearing during navigation is accurate, complete, or even that the navigation is technically possible or viable.

13. Information on International Data Transfers (IDT)

The User can be informed about International Data Transfers (IDT) to third countries that, if applicable, are carried out by the third parties identified in this cookie policy in their respective policies. You can be informed of transfers to third countries that, if applicable, are carried out by the identified third parties in their respective policies.

14. How Can the User Block or Delete Cookies Used by This Website?

The user can allow, block, or delete cookies through the setting panel provided to them. Furthermore, they should consider that, if they accept third-party cookies, they can delete them from their browser options or the system offered by the third party itself.

Cookies that are already on a device can be deleted by clearing the browser history, which deletes cookies from all websites visited. However, this may also result in the loss of some saved information (e.g., login data or site preferences). For more precise control of specific site cookies, users can adjust their privacy and cookie settings in their browser.

Although most modern browsers can be set to prevent cookies from being installed on devices, this may require manual adjustment of certain preferences each time a site or page is visited. Moreover, some services and features may not function correctly (e.g., profile logins).

Blocking the installation of cookies does not prevent the effective use of the Website by the user.
The user can allow, block, or delete cookies installed on their equipment by configuring the options of the browser installed on their computer:

Last updated: July 2025.